Refund Policy

Effective September 28, 2026

How to request help

Email Raksmeygamingyt@gmail.com with your order reference, payment transaction ID, and a description of the issue. For damaged or incorrect items, include clear photos of the item, packaging, and shipping label if available. Never send passwords, account access codes, or unrelated financial records.

Cancel before shipment

You may request cancellation before your order is handed to the carrier. If it has not shipped, we will cancel it and refund the amount paid, including shipping and any taxes collected. Email as soon as possible; a cancellation request may arrive after shipment. If we decline a paid request, cannot supply the item, or receive a duplicate payment, we will refund the applicable payment received.

Damaged, incorrect, or missing items

Please report visible damage, an incorrect item, or an item missing from the package within 7 calendar days of delivery so we can investigate promptly. Keep the packaging and stop using an affected product. After review, we will arrange a replacement with your agreement or refund the affected item and applicable taxes. We cover any return shipping we require for our error or a damaged product. If the entire order is affected, its original shipping charge is also refunded.

The 7-day reporting request does not limit statutory rights or exclude hidden defects discovered later. Contact us promptly when you discover a problem.

Lost packages and shipping delays

Contact us if tracking shows a problem or the package has not arrived by the expected delivery date. We will investigate with the carrier and arrange an appropriate refund or replacement for a confirmed lost shipment. A carrier scan alone does not automatically resolve a disputed delivery. If shipment is delayed beyond our promised timeframe, we will offer the required choice to consent to the delay or cancel for a prompt refund of unshipped merchandise and applicable charges.

Change-of-mind returns

Because handling and storage cannot be verified after delivery, we do not offer change-of-mind returns or exchanges after shipment. This does not exclude remedies for damaged, defective, incorrect, or undelivered products, or any rights required by law. Opening a package to identify a problem does not automatically disqualify a valid claim. Do not mail products back until we provide written return instructions.

Refund method and timing

Approved refunds are returned through the original payment method where possible. If that is unavailable, we will agree on a secure alternative with you. We initiate approved refunds within 7 business days, or sooner when required by law. Payment-provider processing may add time. We refund the amount actually paid after discounts, with applicable taxes and shipping as described above; no restocking fee applies to approved refunds.

Your rights

This policy does not waive consumer rights or payment-provider dispute rights. Contact Raksmeygamingyt@gmail.com for the status of a request or refund.